Why You Should Watch This Podcast Video

Retail is entering a new operating reality. Tariffs are reshaping supply chains, AI is moving from experimentation to execution, omnichannel has become a baseline customer expectation, and peak-season resilience continues to test the strength of retail operations.

This fireside conversation explores how retail organizations are responding to these shifts and what it takes to build resilient, technology-led operations for the future.

• AI moving from promise to performance: How artificial intelligence is creating tangible value across forecasting, supply chain, operations, and customer service.
• Building connected omnichannel experiences: How technology, governance, and shared services come together to create greater consistency across channels and strengthen customer trust.
• Engineering resilience for peak retail moments: What organizations need to keep critical systems stable, responsive, and agile when demand is at its highest.

For retail leaders, technologists, and transformation executives, the conversation offers a practical perspective on how technology is becoming increasingly central to operational resilience, customer experience, and sustainable growth.